Case Study
KinetiTrack Inventory App
- Client
- Undisclosed (under NDA)
- Industry
- Propulsion Technology
- Service
- App Development, UI Design
Context & Background
Existing inventory management system was hindering operational efficiency and customer satisfaction.
Manual data entry processes were error-prone and time-consuming.
Limited visibility into stock levels across departments led to delays and frustrated clients.
A Success Measure
-
60%
Task Completion Rate
-
20%
Visibility & Informed Decisions with Dashboard
-
15%
Communication & Collaboration Improvement
A Mobile App
My Team
UX/UI Design
I had a role in crafting the user experience and visual design of the KinetiTrack app.
App Developer
A skilled freelance developer was brought on board to translate the design concepts and prototypes into a functional mobile app.
My Contribution
Created All App UI Designs
Led design including product, UX, UI, research.
Collaborated with Developer on Implementation
Quality assurance for high quality product.
Led UX Roadmapping
Worked cross functionally across all partners.
Problem Statement
The manual and inefficient field service inventory management that leads to wasted time, data errors, and communication gaps across departments.
User Problems
Manual Data Entry
Across all user groups, manual data entry was a significant source of frustration and errors.
Limited Inventory Visibility
Lack of real-time insight into stock levels across departments led to delays and inefficiencies.
Communication Silos
Limited communication and collaboration between departments hindered overall operational efficiency.
Goals & Strategy
Reduce Data Entry Errors and Streamline Workflows
Allow technicians to update inventory and check stock levels.
Real-time Visibility Into Inventory Levels for all User Groups
Provide immediate visibility into current stock levels, facilitating informed decision-making.
Constraints
Technical
Integrating with legacy systems, mobile device limitations.
User
Resistance to change.
Business
Budgetary limitations, data security concerns.
Our Workflow
Research Methods
Interviews
Provided qualitative data on current workflows, pain points, and expectations for the app.
Usability Testing
Identified usability issues, ease of use, and overall user experience.
Task Analysis
Helped understand user workflows, information needs, and opportunities for improvement.
User Personas
Field Technicians
These technicians require real-time information on part availability to verify stock before client visits and avoid wasted trips. They also need a way to update order status efficiently while on the job.
Operations Managers
Managers oversee inventory levels, manage stock replenishment, and ensure overall operational efficiency. Real-time data and clear insights are crucial for informed decision-making.
Applying JTBD
When managing field service inventory (situation), we (technicians, managers) want a streamlined system with real-time data and communication (motivation) to improve efficiency, accuracy, and customer satisfaction (expected outcome).
Information Architecture
Core Cases
Effortless Inventory Management
The simplified interface allows technicians to effortlessly filter and search through the whole inventory, and find what they need in just a few taps.
Order History and Product Restock
Technicians can gain a clear view of product supplies with easy access to order histories and a quick restock feature.
Warehouses at a Glance
Interactive maps for warehouse locations to facilitate logistical planning.
Key Takeaways
Communication is Key
The integrated communication platform highlights the importance of seamless communication for smooth operations.
Mobile-first is the Future
Prioritizing mobile access ensures users can work from anywhere.
Data is Power
Real-time data empowers users to make informed decisions.
Future Opportunities
Advanced Features
Offline functionality, predictive analytics, and broader system integrations.
User Experience Enhancements
Personalization, advanced search, and even AR integration for technicians.
