Case Study
The TransInspector App
- Client
- Undisclosed (under NDA)
- Industry
- Freight and Shipping Industry
- Service
- App Development, UI Design
The Team
UX/UI Design
I had a role in crafting the user experience and visual design of the Trans Inspector app.
App Developer
The developer translated design concepts and prototypes into a functional progressive web app.
My Contribution
Lead Design / Design Strategy
Spearheaded UI design on all fronts.
Defined Product Strategy with Client
I worked closely with the client to define the overall strategy and align teams.
Collaborated with Developer on Implementation
Quality assurance for high quality product.
What Are We Building
Increased Efficiency
Eliminate manual paperwork and streamline workflows.
Enhanced Transparency
Provide real-time reporting.
Document Hub
Central hub to access all inspection documents.
Opportunity
International Shipping and Freight Agency, a leader in global shipping since 1963, wanted to transform their paper-based ship inspection process.
The goal was to digitize their workflows and create a central hub for inspection data.
Why Do This
Manual Data Entry
Significant source of frustration and errors across all user groups.
Lack of Real-time Insights
Leading to delays and inefficiencies.
Communication Silos
Limited real-time communication between departments was impacting efficiency.
Constraints
App Development Costs
Building and maintaining the app could be expensive.
User Technical Literacy
Limited technical skills from inspectors.
Environment
Unreliable internet access on ships could stand in
the way of real-time reporting.
Product Strategy
Intuitive Interface
Simple UI, large buttons for easy navigation, even on small screens.
Real-time Reporting & Analytics
Inspection progress and
generate real-time reports.
Enhanced Data Visibility
Real-time access to inspection data for
faster decision-making.
Who is the User
Field Technicians
- Need real-time information on part availability,
- Verify stock before client visits and avoid wasted trips,
- Update order status efficiently while on the job.
User Journey
Measuring Success
Quantitative
- Faster inspections after app implementation,
- Indicators of potential increases in efficiency.
Qualitative
- User feedback on the app’s functionality,
- Ease of use.
Goals & Objectives
Increase Efficiency Eliminate manual paperwork and streamline workflows.
Improve Accuracy
Ensure data consistency and eliminate errors.
Enhance Transparency
Provide real-time reporting and centralized access to inspection documents.
Core Cases
Key Takeaways
Value of design solutions
Well-designed solution can address real business challenges and significantly improve user experience.
Focus on pain points
By prioritizing core user pain points (manual data entry, lack of real-time insights and communication silos) the project demonstrates the effectiveness of addressing these root causes for improvement.
